Contact Us
A real person reads every message. We answer within one business day, Monday to Friday.
Email us
Include your order number if you have one — it's in your confirmation email and starts with a #. It gets us to an answer much faster.
What we can help with
- Where's my order? Have your order number ready. If it's been more than 15 business days since dispatch, tell us and we'll chase the courier.
- Shade advice. Tell us your natural root colour and we'll tell you which of the five to pick.
- Returns and refunds. Within 30 days of delivery, email us before sending anything back and we'll give you the address and the steps.
- Shipping protection claims. Order number plus a one-line description of what happened. No forms.
- Anything that's gone wrong. Damaged, missing or wrong item — a photo helps, and we'll fix it.
Response times
One business day is normal. Monday mornings and the days after a launch can stretch to two. If you haven't heard back in three business days, check your spam folder and then email us again — something went wrong on our end.
Send us a message
Use the form below and it lands in the same inbox.