Shipping Policy

Last updated: 10 September 2026

Where we ship

Browe ships worldwide. If our checkout accepts your address, we can deliver to you.

What shipping costs

Shipping is free on every order, to every country, with no minimum spend. There is no express or paid upgrade — one free method, applied automatically at checkout.

Processing time

We prepare and dispatch orders within 1–2 business days. Business days are Monday to Friday, excluding public holidays. Orders placed at a weekend are processed on the next business day.

Delivery time

Once dispatched, delivery typically takes 7–15 business days, depending on your country and how quickly customs processes the parcel.

These are honest estimates based on how this shipping method actually performs — they are not guarantees. Remote regions, peak season (late November through December in particular), customs backlogs and local courier delays can push a delivery past the upper end of that range. We will never promise you 2-day delivery, because we can't provide it.

Total time to your door

Processing (1–2 business days) plus delivery (7–15 business days) means most orders arrive within 8–17 business days of being placed — roughly two to three and a half weeks.

Tracking

You'll get a tracking link by email as soon as your parcel is dispatched. Tracking can take 2–5 business days to show its first scan during the initial handover — that's normal and doesn't mean anything is wrong. If tracking shows no movement at all for 20 business days, email us and we'll investigate with the courier.

Customs, duties and import taxes

Checkout prices do not include import duties, customs charges or local taxes your country may apply. Where these are charged they are the customer's responsibility and are paid directly to your local authority or courier. We have no way to prepay them and no control over whether they are applied.

Incorrect addresses

Please check your delivery address carefully. If a parcel is returned to us because the address was wrong or incomplete, we'll reship it once you give us a corrected address. If a parcel is lost because of an incorrect address we can't replace it free — shipping protection does not cover address errors.

Unclaimed and refused parcels

If a parcel is refused at delivery, or left unclaimed at a depot or pickup point until the courier returns it, we'll refund the order minus any costs the return incurs, once it reaches us.

Split shipments

Orders with several items usually ship together. Occasionally they ship separately at no extra cost to you; if that happens you'll get a tracking link for each parcel.

Lost, damaged or stolen parcels

If you added shipping protection ($2.99, optional, removable in one click), we replace lost, damaged or confirmed-stolen parcels free with no claim forms. Without protection, email us anyway — we'll help you open a case with the courier and work with you on a fair outcome.

Questions

Email support@getbrowe.com with your order number. We answer within one business day.