Privacy Policy
Last updated: 10 September 2026
This policy explains what personal information Browe (getbrowe.com) collects when you visit or buy from this store, why we collect it, and what you can do about it.
Data controller: Browe, contactable at support@getbrowe.com. [BEFORE LAUNCH: replace this line with your registered company name, registered address and, if you sell into the EU/UK, your EU/UK representative.]
What we collect
When you browse
Our store runs on Shopify. Shopify automatically collects your IP address, browser and device information, time zone, referring site, and which pages you view. This is done through cookies, log files and web beacons, and it's what makes the cart, checkout and basic analytics work.
When you order
We collect your name, billing and shipping address, email address, phone number (if you give one) and order contents. Payment card details are entered directly into our payment provider's systems — we never see or store your full card number.
When you sign up for email
We collect your email address and the fact that you consented to marketing.
When you contact us
We keep the emails you send and our replies, so we can help you and keep a record of what was agreed.
Why we use it
- To fulfil your order — process payment, ship the parcel, send tracking, handle returns. (Legal basis: performance of a contract.)
- To support you — answer questions, resolve problems. (Contract / legitimate interest.)
- To send marketing email — only if you opted in, and you can opt out of every message. (Consent.)
- To improve the store — aggregate analytics about what people look at and where checkout breaks. (Legitimate interest.)
- To prevent fraud — screening orders for signs of fraudulent use. (Legitimate interest / legal obligation.)
Who we share it with
- Shopify — our ecommerce platform, which hosts the store and processes orders. See Shopify's privacy policy at shopify.com/legal/privacy.
- Payment providers — to take payment and screen for fraud.
- Shipping carriers and our fulfilment partners — your name, address and phone number, so the parcel can reach you. Some of these are outside your country.
- Email tools — if you subscribed, to send you the emails you asked for.
- Authorities — where we are legally required to, or to protect our rights.
We do not sell your personal information, and we do not share it with anyone for their own marketing.
International transfers
Because we ship worldwide and use international service providers, your information may be processed outside your country, including in countries whose data protection laws differ from your own. Where required, we rely on standard contractual clauses or equivalent safeguards.
How long we keep it
Order records are kept for as long as tax and accounting law requires (typically 6–10 years depending on jurisdiction). Marketing contacts are kept until you unsubscribe. Support emails are kept for up to 3 years.
Your rights
Depending on where you live, you may have the right to: access the personal data we hold about you; correct it; delete it; object to or restrict how we use it; receive it in a portable format; and withdraw consent at any time. If you're in the EU/EEA or the UK, you also have the right to complain to your local data protection authority.
To exercise any of these, email support@getbrowe.com. We'll respond within 30 days. We may ask you to confirm your identity first — usually by replying from the email address on the order.
Cookies
The store uses cookies that are strictly necessary for the cart and checkout to function, plus cookies that measure how the store is used. You can block or delete cookies in your browser settings; blocking the necessary ones will break checkout.
Marketing email
Every marketing email has an unsubscribe link. Unsubscribing stops marketing but not transactional email — you'll still get order confirmations and shipping updates for orders you've placed.
Children
This store is not directed at children and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, email us and we'll delete it.
Security
Traffic to this site is encrypted with TLS, and payment data is handled by PCI-DSS compliant providers. No system is perfectly secure, but we don't store card numbers and we limit who can see order data.
Changes
If we change this policy we'll update the date at the top. Material changes will be announced on this page.