FAQ
The products
Does any of this hurt?
No. The razor skims the surface of the skin and the tint peels off the skin, not the follicle. Nothing is pulled from the root, so there's no sting and no post-wax redness to plan your week around. Most people describe the peel as a light tug, like removing a sticker.
Is it safe for sensitive skin?
Many people with reactive skin prefer this to waxing precisely because nothing is ripped out. That said: patch-test the tint on your inner arm or behind your ear 24 hours before your first full application, use a fresh razor, and don't use either product over broken, irritated, sunburned or actively breaking-out skin. These are cosmetic products, not treatments. If you have a known cosmetic allergy or you're under a dermatologist's care, ask them first — we can't give medical advice.
Will shaving make my brow hair grow back thicker or darker?
No. Shaving cuts hair at the surface and doesn't change the follicle. Regrowth can feel blunter at the tip because the cut end is flat, but the hair itself is unchanged.
How long does the tint last?
Up to 3 days. Where you land in that range depends on your skin and your routine — oily skin, heavy cleansers, exfoliating acids and vigorous scrubbing around the brow area all shorten it. Being gentle with cleanser around your brows is the single biggest thing that makes it last.
Which shade do I choose?
Match your roots, not your dyed lengths. 01 Warm Brown for light-to-medium warm hair. 02 Espresso for dark brown. 03 Taupe for ashy or cool tones. 04 Chocolate for medium-to-dark brown. 05 Black for black or very dark hair. Between two shades, go lighter — tint reads darker on skin than it does in the tube.
How much tint do I get?
6.8 ml / 0.23 fl oz per tube, with the 1.2 mm angled brush built into the cap. The tube is 113 mm tall, so it travels easily.
Can I remove the tint early?
Yes. An oil-based cleanser or micellar water on a cotton pad lifts the colour faster than water alone. Be gentle rather than scrubbing.
How long does one razor last?
It depends on the area you cover and how coarse your hair is. Rinse and dry it after every use, cap it, and store it somewhere dry — a steamy shower shelf dulls blades fast. Replace it as soon as it drags instead of glides. A pack of six lasts most people a good while.
Can I wear makeup over the tint?
Yes, once it's fully set. Most people find they need much less brow product, or none.
Ordering and shipping
How much is shipping?
Free, worldwide, on every order. No minimum spend.
How long will delivery take?
We process orders in 1–2 business days. Delivery then typically takes 7–15 business days depending on your country and customs. We're not going to promise you two-day delivery — that isn't how free worldwide shipping works. You'll get a tracking link by email the moment your parcel leaves.
Do you ship to my country?
We ship worldwide. If checkout won't accept your address, email us and we'll tell you whether we can reach you.
Will I pay customs or import duties?
Possibly, depending on your country's rules. Any duties or taxes charged on import are the customer's responsibility — we have no way to pay them on your behalf.
Can I change or cancel my order?
Email us as fast as you can. If it hasn't been dispatched we'll change or cancel it. Once it's with the courier we can't recall it, but the 30-day guarantee still applies.
Returns, refunds and protection
What if I don't like it?
30-day money-back guarantee. Email support@getbrowe.com within 30 days of delivery and we'll walk you through it. Full detail is in our returns and refund policy.
What is the $2.99 shipping protection?
An optional add-on in your cart. If your parcel is lost in transit, arrives damaged, or is confirmed stolen after delivery, we ship a replacement free — you just email us, no claim forms. It's pre-selected in the cart and you can remove it in one click. Full terms here.
My parcel says delivered but I don't have it.
Check with neighbours and around your building first — it turns up more often than you'd think. If it doesn't, email us. With shipping protection we'll replace it; without it, we'll still help you open a case with the courier.
Anything else
Do you have reviews?
Not yet, and we're not going to write our own. When real customers have reviewed the products, their reviews will appear on the product pages.
How do I contact a human?
support@getbrowe.com. One business day, usually less.