Shipping Protection

$2.99 — optional, and removable in one click.

If your parcel is lost in transit, arrives damaged, or is confirmed stolen after delivery, we ship you a replacement free of charge. No claim forms, no courier phone calls, no proof-of-purchase runaround — just email support@getbrowe.com with your order number and what happened.

What it covers

• Parcels lost in transit or stuck without tracking movement for 20+ business days
• Items that arrive damaged or broken
• Parcels marked delivered but confirmed stolen from your address

What it doesn't cover

• An incorrect or incomplete delivery address entered at checkout
• Parcels refused at delivery or unclaimed at a pickup point
• Customs seizure of prohibited items or unpaid import duties
• Change of mind — that's what the 30-day money-back guarantee is for

Claims must be raised within 30 days of the last tracking update. Full terms: Shipping Protection Terms.